Motorcycle — Non receipt of BIKE / booking HWH - CSTM 19-May-2014 / PNR Number:[protected]LT/CSTM-CSTM-MUMBAI CHHATRAPATI TERMINUS) / PW BILL/LT Number: A3163646

Address:

Howrah, West Bengal

I had booked by bike/motor cycle (Bajaj Discover DTSi 125 CC; reg. no. WB20P2450) as on 19th May 2014 morning 7:30AM for transport from Howrah to CSTM Mumbai by Duranto Train no. 12262. Following are the details of the booking. PNR Number:[protected]LT/CSTM-CSTM-MUMBAI CHHATRAPATI TERMINUS) PW BILL/LT Number: A3163646 Consignee Name & Address: Arup Kundu, 36 B Chandi Ghosh Road, Kol – 40 Booking amount paid: Rs.2665.00/- PRR No.: HWH/AKC/8/19-May-2014 7:36/Scale-L/3163646/Wmt.clerk-AKC/ The bike was supposed to be shipped on 19th May 2014 & should have reached Mumbai CSTM on 20th May 2014. I was travelling in the same train Duranto 12262 (PNR:[protected] & was assured by the clerk from Howrah that the bike would be shipped & I would be able to receive the same from CSTM. It is clear from the receipt also that it was booked at 7:36AM, but to my surprise, when I had reached CSTM, the bike didn’t reach. On enquiring from CSTM office & various other officials handling unloading of goods of the train, it was revealed that the bike wasn’t loaded the day before for transport. My phone number[protected] was mentioned while paying the booking amount, then WHY COULDN’T THE OFFICIALS INFORM ME REGARDING THE FAILURE OF LOADING OF THE BIKE. Till now also I am unaware that when would I receive my bike, whether it has already been loaded into another train, when will it reach Mumbai CSTM. I have paid the full amount for transporting my bike, then WHY there is a lapse in service & WHY I am not informed. When I have paid the entire amount, then why people working are not SERIOUS. It is a BOGUS SERVICE.