| Address: Kaladia Compound, 90 Feet Rd, Krishna Nagar, Lokmanya Tilak Nagar, Saki Naka, Mumbai, Maharashtra 400072 |
I am writing to express my serious concern and dissatisfaction with the repeated issues and poor service I have experienced at your Bajaj service centre located in Sakinaka, Andheri East, Mumbai.
After handing over my bike to the service centre, I was initially told the problem would be resolved, but the experience has been frustrating and unprofessional. The bike was kept at the centre for nearly a month, and I was charged approximately ₹12, 000. However, within a couple of months after the service, a similar noise from the engine — which was the initial issue — started recurring.
Recently, I submitted the bike again for servicing, and this time it was held at the service centre for nearly three weeks, during which no updates were provided regarding its condition or progress. On 9th July 2025, while riding home, the bike broke down in the middle of the highway and shut down completely. I had to arrange for the bike to be towed back to my residence, which is around 15–20 km from the breakdown location.
When I contacted the service advisor, they denied any accountability, claiming that the work was completed and images were shared. While I acknowledge the photos were shared, this entire process is beginning to seem like a money-making strategy rather than genuine service. Their apparent lack of expertise and attention to detail has resulted in me facing new issues with the bike every 2–3 weeks.
This is not only financially draining but also extremely unsafe and inconvenient. I request a thorough investigation into this matter and demand a resolution that ensures my bike is repaired properly — without any further unjust charges.
Looking forward to a prompt response and appropriate action.
