Honda Motorcycle & Scooter India Pvt. Ltd. — sold a repainted scooter to me ...

Address:

Thane, Maharashtra

I purchased a Honda activa on 26 june 2013 registration number Mh04 fy 9102 from matrix motors mira road branch and within 13 days i came to know that the T frame of the handle is out so i paid 650Rs to repair it at sai point honda mira rd workshop then after this case i went to sai piont on 26 july 2013 for first service this time the service advisor told me that left side cover panel had a dent and its repainted to hide it I got shocked after hearing that ... so i went to matrix motors to complaint about this. The manager pallavi bhosle was not present that day she called me next day at 11 am on 27 july 2013 to investigate the scooter and first thing she came late and then she told after the investigation that yes the left side is repainted however we cant do anything abt this we can only replace the repainted part with a new repainted panel so i said no and told them to replace the scooter or else give me Rs 15000/- refund as its a accidented scooter she denied to do it ... when i said that i will complain about this to consumer forum she said that definately you can complaint about me to anyone i dont care. like this way she spoke with me and said that i will say that you never came here to complaint about this in showroom what proof you have that you came here with the scooter for comlplaint ... so now iam very much offended with her words please take a serious action about this againt her and matrix motors then i spoke with owner of matrix motor Mr Ajay Seth he also said the same thing that he cant help it and please help me with the resolution for this problem please do the needful Regards Anil sivadasan korattikal contact number: [protected]