[Resolved]  Honda Motorcycle & Scooter India Pvt. Ltd. — Defective Activa sold to me, Unsupported service center

Address:

Lucknow, Uttar Pradesh

Please provide as much information as possible This is to bring to your kind notice that, I had purchased Honda Activa from Jugal Kishore Scooters, Faizabad Road, Lucknow on 29/04/2013, vide registration No. UP32 EW 8581, Engine No, ME4JF501DD8210338 JF50E80209789.

It is after coming to know that, Honda has launched a new model of Activa with better technology and improved mileage and performance, I instantly sold out my old Activa 2008 model to get the new Activa with HET technology, but all in vain. Since the day one I purchased the new model (ie: on 29/04/2013) I noticed that the vehicle was lacking pickup and the sound of the engine was awkward and loud in comparison to a new vehicle. I instantly informed brought this to the Manager. But he convinced me telling that this will go off after the first servicing. As directed I started driving the vehicle within speed limit 40 Kmph and single seated up till 750 kms completed. Then according to my convenience I gave the vehicle for its first servicing at Beeaar Honda mentioning the sound, pickup and mileage issue in the Job card on 18/05/2013. After the servicing, the sound was comparatively lower, to which the attendant claimed to be gone after few Kms driving. Now this time a bit of bubbling also appeared while driving. I instantly returned the vehicle back for rechecking the same. I was handed over the vehicle back with assurance that everything is fine, which was not. After having a long discussion with the mechanic and the attendant, I was told to use the vehicle till the time of second servicing, by then everything will become smooth. I drove the vehicle till the time of second servicing in vein and agony.

During the time of second servicing, the sound, pickup, mileage and bubbling problem was again notified in the job card. But all my attempts went worthless. Job card just seems to be a mere formality and never to be attended. The awkward sound increased by time. After going speed beyond 45 Kmph, the sound appeared to be of an old vehicle resembling to that of an Auto. While accelerating there was a resistive pickup as if the vehicle could not take load. The vehicle never runs smooth. Mileage too is not satisfactory. The bubbling still persisted along with the respective sound. Now the point of complaining this to the Service Center appears to be worthless. It appears that I am sold with an old or repaired Vehicle or I am handed over with a defective and malfunctioning piece. My expectations and faith from such a deemed company like Honda has been shattered and is fading away.

By the purchase this vehicle I am facing mental trauma and agony and very much dissatisfied with the performance of this erroneous product.

You are hereby requested to look into this matter personally and provide a resolution / replacement of the defective vehicle.
I have received very un-supportive and rash response from the officials of Beear Honda service center. According to their statements, ultimately I have to appease them to get my problem resolved, which is not appreciated. I have invested Rs. 54,000 for an erroneous machine which could never be rectified and according to the manager at the service center, the company has the history of never replacing the faulty unit.

Your kind intervention is required regarding the same to be resolved.