Mpockket — I want to settle my loan amount

Hello sir/mam,
I had taken loan from m pocket of the amount of 4k now the amount of the loan and interest of the loan is around 9500 i want to settlement my loan amount but m pockket's customer care employes doesn't responded on this and again and again call the reference person, I humble request to you please settle my loan amount.
I am not abele to pay the full amount due to my job-less, i am currently job-less so please settle my loan amount.