Mponline — Refund of payment after failed transaction not received yet

Address:	Bhopal, Madhya Pradesh, 455001
Website:	mponline.gov.in

I have paid fee regarding application number [protected] through (Mponline.gov.in) website. The transaction failed but the amount was not refunded. I ([censored]al dixit) registered a complaint to my bank (Icici) but after resolving my complaint they concluded that from their side amount has been transact successfully to payment services (Citruspay) then i had raised request to citruspay via mail and those citruspay also has confirmed me that they had been transfered amount successfully to mponline and for further information i would have to contact mponline.
I registered several complaints on mponline website along with the response from icici, citruspay but every time they close the complaint saying that we didn't received any amount. When i query to telephonic customer service so after long discussion they have cut the line and not responding well. I have also recording of telephonic conversation.
Its been more than 2 month now but the amount is still not refunded to my account. Contact numbers given on mponline website aren't working (I. E. No one picks up the call). ₹19, 651 is a big amount for us. To save late fees charges 500/- rs. I had borrowed money for few day and pay via mponline kiosk services.
Brief information about the first failed transaction which has not refunded yet.
[protected] :
First payment of fee rs. 19651/- to davv via mponline website. Internet banking transaction done with icici bank. (Failed transaction response from mponline)
Enrollment number : ds/09/6345
Application number : [protected]
Applicant name : shweta rawat

Account number :[protected]
Bank name : icici bank
Transaction remark: "bil/[protected]/sem fee/mpon[protected]"
Transaction date: 15/07/2016
Account holder name : [censored]al dixit
Transaction id[protected] generated via citruspay, details specified below
Transaction detail
General
Transaction typesuccess
Statussuccess
Date20160715
18:24:07
Merchant txn id[protected]
Citrus txn id1r1de6ilw[protected]hjldlpilv
Last modified[protected]:24:07
Amount19651
Merchant namemponline
[protected]:
Second payment of fee rs. 19651/- via mponline kiosk service (Cash)- done successfully.

Attachment includes:
1. Bank statement transaction history [ "optransactionhistory[protected]. Pdf" ]
2. Email chain (Please read in opposit direction from page-5 to page-3)
[ "regarding transaction failed and money debited. Pdf" ]
3. Mponline complaint [ "complaint-01. Pdf"]
4. Mponline complaint [ "complaint-02. Pdf"]
5. Mponline complaint [ "complaint-03. Pdf"]