Msi India — MSI motherboard replacement

Address:

Dr.no:1-43-24, kaamisetti vaari street, nazerpet, Tenali, Guntur district, Andhra Pradesh

Dear sir,
My name is TEJA REKULARA . I live in Tenali a town in Guntur district of Andhra Pradesh. On[protected]
i ordered MSI B550 gaming carbon WiFi motherboard from a dealer called IPLANET SOLUTIONS of Indore . After the arrival of that product i got VGA post errors, i updated every drivers up to date after that it worked fine for about 15 days after that a fine morning i bumped into same VGA post error again few hours later it got solved by itself later that day i updated BIOS and drivers again which is recommended by my OS (operating system) after that i stuck on series of other problems like my processor stuck at lower speeds (0.53Ghz which is 3.8Ghz previously) and the temperatures shown by computer are pretty high like 110-120°c, when i open BIOS it showed me some error message like 'cpu cooler is not properly inserted and check if you apply proper thermal paste', after that
i did checked everything and even changed thermal paste every other thing is fine except my motherboard . My electricity is fine, I didn't even do other things like over clocking or other it's completely stock and i got no external apps except GTA5 (played in stock resolutions) and PRINCE Of Persia (this is a pretty old game like it's more than 10 years old ) and used FL studio (music editing app) . Later i got busy and put it a side, recently i contacted MSI service center kaizen which is located in MG road-Vijayawada. I informed them about my complaint, they asked me to bring motherboard after 5 days on[protected] i took it to them and they registered complaint, few hours later they told me that MSI rejected my product and they told me to contact main service center of MSI which is located in Delhi . I contacted them and asked me about this, they want me to send me details of mother board such as serial numbers and invoice of motherboard
i did send them and i got rejected again, your product can't be repaired cause it's burned (i attached pic below ). That's the end of the story . It's a brand new board, it ain't even crossed 4 months i got invoice of the product which i attached below, my electricity is good and i didn't even do anything crazy to my pc . I didn't even knew it was burnt . How could they reject me if it's manufacturers fault ?. I want MSI to replace my motherboard . Please help me to get the product replaced as soon as possible.