MSI — MSI motherboard warranty

Dear MSI consumers,
This is to share my experience with MSI warranty.
I had a problem with MSI motherboard during warranty period. The company directed me to submit the it at their collection centre which they said will check the same before accepting for warranty service.
I submitted the same to their designated centre and the person there checked the motherboard and okayed it for further process and mentioned received in good condition on their voucher.
I was told that I will get the motherboard back within 7 to 10 days.
13 days passed and I did not hear from them so I enquired about it. Then began their game first dillying dallying then saying they have got the wrong motherboard against my rma number. And a few more days later that they have received my motherboard and it has been rejected as they found the pins damaged so the warranty is now void.
I corresponded with them for many days almost on a daily basis that your collection centre had examined the motherboard and received it in good condition and that they have mentioned this in their receipt so how come that you received the motherboard in damaged condition, and even if you did receive it in damaged condition then it was not damaged till the time I had handed over the same to their collection centre. So I am not responsible for what happened after that.
But the company's representative dealing with the issue just kept repeating that they examine again when it is received at their headquarters, and there they received it in damaged condition as such the warranty is rejected.
One interesting and very important point to note in this whole affair is that the day I went to their collection centre to hand over the motherboard the person there said that the motherboard was manufactured in September so my warranty had expired. I showed him the bill that I had purchased the item in December so it is still under warranty. But the person again argued that warranty counts from the date of manufacture.
So I had to tell him that do you expect the customers to go to the factory to buy. This itself shows that the company and their representatives had malafide intentions from day one. They play all the tricks when it comes to handling warranty.
They are so dim-witted that they don’t realise that they are dealing with owners of computers who can’t be fooled.
I have suffered and I am stating this just to make the customers aware that paying more thinking that we are buying quality is erroneous because warranty is a gamble and these companies have a tendency for avoiding it.
Companies charge more when they provide warranty. So what’s the point in buying costlier items just because it is covered by a warranty if that warranty is not to be honoured by them.
It is better to buy cheaper stuff and throw away when there is a problem and buy a new and may be the latest one.
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