MSI — MSI - RMA - Motherboard under warranty and they gave credit note of 30% of the cost of the board

Address:	Chennai, Tamil Nadu, 600041
Website:	in.msi.com

I have purchased the Motherboard MSI Z87-G43 (S.No[protected]B[protected]) on April 5th 2014 from Mahavir Computers Chennai.

A month ago my PC was not working and I had technicians from my place to verify the issue and they narrowed it down to the motherboard (Which was under warranty for 3 years). I have given the board to Aforeserve (Service center for MSI) in Noida via through
Acro engineering (who are wholesale distributors for MSI in Chennai). NO. 90, G.N.T.ROAD, PONNIAMMAN MEDU, MADHAVARAM, CHENNAI-600110 on March 21st.

RMA number- RTAA[protected]

I have been given the above RMA number and they started processing the service issue. Initially I thought they are servicing my motherboard and it was taking more than a week and I started questioning people from Aforeserve (diksha.[protected]@aforeserve.co.in, mohit.[protected]@aforeserve.co.in, sushil.[protected]@aforeserve.co.in) and I got a reply from Diksha that it was under repair and I will be notified once it is done on April 4.

After a week without any reply from them, I have followed up asking for the status. They replied back saying "Your CN has approved from MSI Taiwan and that will be send it to you once we will receive it" on April 11th. I don't have any idea what a CN is.

I have received a Credit Note from MSI for the motherboard on April 16th. Saying my motherboard working condition as Bad.

Credit Note no: CN[protected]

Once on receiving the CN, I have contacted Diksha from aforeserve and she told me to take the CN to Acro engineering and they will give me a replacement board.

I believed on what she told me and today I called and enquired people from Acro engineering and they told me that the CN was worth 'Rs.3000' Since they don't have the same board, they told me I can get a new board and they will reduce Rs.3000.

I was really shocked to hear this. I never approved to sell my motherboard in first place and without my approval they did this. Also when my product is under warranty how would they give me 30% of the cost of the board, they should have replaced my board or at least provided me with similar board.

This is the first time I am feeling I am getting cheated. Till now I have never faced any situation like this.

Kindly take this as my request to file a complaint against MSI.