MSI — Worst RMA Service

Hello. This is Rajendra Narayan Kundu. I had bought a "MSI GeForce RTX 2060 Super Ventus OC" Graphics Card.

It was providing very low fps. Actually it should provide at least 150 fps in 1080p in full stress. But it was providing only about 48 fps.

So, I had sent it for RMA. Next, after a long month, I got my GPU back in worse condition than before. I had sent it within its proper box and with all of the covers of the pins and ports of the GPU. But when I had got it, it was in a teared box of another GPU. All the covers of the pins and ports of the GPU were missing. And the worst thing was that the GPU was providing as much bad performance as before. I don't know if the service center had done anything with the GPU. But no improvements were observed!

So, I sent the GPU again for RMA. And guess what? I got it back again in the condition as bad as before. What the hell is going on? It is really very frustrating. I spent more than 1, 000 Rs. as courier charges. Besides, I am a web designer. So, my whole income depend on my PC. And it got stuck for more than 2 months in these processes in vain. So, my whole income was also suspended.

I mailed them again. But they have not replied. It is really the worst RMA service I have ever dealt with.

The details of the product are provided below-
Consumer Name- Rajendra Narayan Kundu
Product- MSI GeForce RTX 2060-Super Ventus OC Graphics Card
Serial Number- 602-V375-181SB[protected]
Price- 33, 900 INR
Purchase Date- 11 November 2019
Warranty- 3 years

I have attached the test results of the GPU for your reference.

Desired Solution- Replacement. Please, let them send me a new graphics card of the same model as soon as possible. And I would send this defective one as soon as I would get that one. Thus my work would not be stopped again as it was already suspended for more than two months.

Hoping for a quick and proper solution.
Thanks and regards.
+2 photos
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