[Resolved] MSRTC — bus has been departed from junnar before 5 min of actual departure time

I had do reservation for 20th may for junnar mumbai st which has departure time as 1.30 pm daily from junnar st stand. As per my understanding st should departure on time and before they leaving from actual stop, they should confirmed all reserved passenger are in bus and if not, then they can call and wait for them. I had reached 1.25 pm on junnar bus stand on 20th may. But when i get inquired in inquiry box, i got to know that bus has been departure from junnar stand. As i have been booked my ticket online, i have provided all my details as mobile no too. I didn't get any call from conductor before they departure bus from stand. We need to follow around till 8km to catch the bus. Once i caught bus somehow near pangari phata and asked conductor how they departure before 5 min of actual time, the answer got them was very funny. Conductor said driver had started bus without informing him and conductor was blank for situation.
But my questions are:-
1. Are you really agreed on statement of conductor?
2. If yes, then train your employee well with their roles and responsibility?
3. They will really need communication skills and personality development classed for handing such kind of situation