Msrtc — Buses are not on time

Respected sir/madam,
Yesterday I was there on Pandharpur bus stand. I was there for nearly about 2.5 hours. But there was not single local pandharpur sangola bus in that time duration. There were another long route buses but they don't allowed sangola passangers in their bus because of heavy crowd.
On enquiry counter they said that there are buses after every half hour. But these buses don't come most of the time for 2 to 4 hours. And whenever come they come at a time or one behind another 4 to 6 buses.

And this happens on sangola akluj route, pune pandharpur route and pandharpur sangola route also in my experience.

I request you to take some action on this to avoid inconvenience of people.

Thank you.