[Resolved]  Msrtc — Conductor of MSRTC Bus from Khaira ( Roha) to Thane , Boriwali

Dated – 27/08/2014.
To
The Manager
MSRTC, RAIGAD.
Subject:- Complaint of Conductor of MSRTC Bus from Khaira ( Roha) to Thane, Boriwali –reg.

R/ Sir,
.
With reference to the subject cited above, I bring to your kind notice that, I was board at Kasu, Taluka- Pen, Dist- Raigad in the bus around 7:45 AM on dated 25/08/2014 and demanded conductor to Wadkhal ticket and I got that. When bus reach the Wadkhal, I could not get down the bus and insisted conductor to continue ticket from Wadkhal to Panvel, as I use to go daily But conductor asked me why you have not taken ticket from Kasu to Panvel, then I said what is wrong when I asked to ticket from wadkhal to Panvel. He said arrogantly, you have to get down to wadkhal and then board again, then I replied why. He said it is rule when your journey till wadkhal, you have to get down. Further, he continued that if other passengers do this who will be responsible for this, then I replied this is not my problem, you have to check and count that, that is your job not mine. Again he arrogantly said “this is my bus” I will not allow you such kind of journey again.
In this connection, I have contacted today around 1:00 P.M. on our tool free no. [protected] and asked the same but that madam replied me that there is no such kind of rule, you can continued journey without alighting there.
Further state that he has given me ticket which have no print, it may be a technical problem, he has written by pen only ticket number ( T. No = 021665 )and Wadkhal to Panvel, then I insisted to sign, name and date but he has given me only signature. Copy enclosed for your ready reference.
Such type of behavior with passenger is very shamefulf, which create wrong image in the mind of the passengers about MSRTC. Here a question is arise that MSRTC service is for passengers amenity or their own. What action has been initiated against the defaulter may please be communicated to me on email [protected]@gmail.com. If there is any rule kindly send copy of the same to my email.
An early action in this matter is highly solicited.

Thanking you

Shridhar Tandel