Msrtc — E Ticket & ID proof

I have did reservation for ( 2 seats) MSRTC of bus Vithalwadi to Islampur (from Dombivali to Islampur for journey date 30.04.2015) on 20 th may 2015. At the time of journey I shown print out of e-Ticket, e-mail & also the message which is received from authorised MSRTC site after ticket confirmation to conductor with my Office ID proof but he is demanding for government ID proof I request him to accept the ticket but he is such a stupid person & talking roughly & loudly. He tod about that anybody can show the messege, it is not countable.Meanwhile we reach in to Panvel bus depot, I am going to meet the depot manager for help, but he is another stupid person named Mr. Jadhav, i think he don't know any rule about that because he disclose another demand he asking for two passanger ID proofs & age etc. & talking very roughly, I am requesting again & again but anybody not listening. Finaly he is issued a fresh ticket of Rs-850 /-. & also the conductor was shouting on 2-3 senior citizen without any reason during the journey. My question is where is "BAHUJAN HITAY BAHUJAN SUKHAY", ST is for helping the people not for harrasing people. KIndly look into the matter seriously. HOPE SOMEBODY WILL TAKE ACTION ON THE SAME. Thanks and Regards Vikas Y Desai