[Resolved]  Msrtc — Semi Sleeper bus got broken down between Mumbai - Pune

Address:

Mumbai City, Maharashtra

I have booked two tickets from Vashi Highway to Pune Station on[protected]. Timing of bus : 16:16 pm – DADAR - PUNE Bus No.: 7188 (Semi – luxury) The incident took place on the evening of 21st Sept 2014 (yesterday). There was a diesel leakage identified by driver near to Panvel while driving from Dadar towards Pune, as he was observing some problem in acceleration of the bus. He kept driving some how and we reached to Food Plaza just after Khalapore Toll Naka. He after having some refreshment told us that bus would not be able to go forward as it will be difficult to uphill the ghat around Lonavala. We all passengers asked him to manage some other bus, which he replied as; it will take 2-2.5 hours for a redundant bus to come and take us to Pune. The alternative he suggested that we have to manage by going standing in some other buses. When we all tried to convince him for asking authorities to arrange bus from nearest depot, he told as not possible. We tried calling to Dadar Depot also at[protected], but after several call someone replied in a way that none of them are taking any step to recover the break down. Surprisingly they almost talked rudely and mentioned as wait till 2-3 hours or go standing. My question is that if between two top most cities of India, if there is no backup provision available for any such break down occurrences, where else we can expect any damage control in the country. There has to be refund of ticket in this case as well as penalty. They take granted that passenger travelling in India do not have any value of time also those who are travelling must have leverage available in their plan for any such outages.