Msrtc — Service provided at Nashik, and Online Boking

Address:

Pune, Maharashtra

I have booked online ticket for Shivneri Bus leaving Nashik at 17.30 hours on 11.05.2015. The boarding point as mentioned in the online reservation and printed on my ticket is Nashik CBS Trip, PNEM0006922 Ticket No. 20875470 I was very new to Nashik City and I was not aware of the various bus stands and boarding points available at Nashik. I was at Nashik CBS from 17.15 hours to 17.45 hours and after enquiry it was revealed that the said Shivneri bus will start from Mela Stand, I have to enquire about it and rush to this stand with my luggage. To my surprise the said Shivneri bus did not halt at Nashik CBS. it was very painful that when your online site says that there is pick up at Nashik CBS then the bus must go to that stand for pick up. Again I have planed my journey as per the arriving time at Shivaji Nagar Pune i.e 21.30 p.m. Accordingly I have booked a cab for my pick up from Shivaji Nagar Pune, to my surprise the bus landed at Shivaji Nagar at about 23.45 p.m i.e almost 2 hours late and for this delay I have pay handsome of amount to the hired Taxi.While chating with the co passengers it was revealed that the minimum time taken from Nshik to Pune is more than 6 hours, whether this fact is not known to the S.T. authorities who have prepared and tested the online booking site. Now, I want to know the exact status for 1. whether Nashik CBS is the pick up point or not. 2. Whether the time table provided while booking online is correct or needs improvement Hoping for reply and the solutions to these issue. Pl note that I will take up the matter with higher authorities and or the ministry if I donot get the satisfactory reply and the steps taken to rectify the anomalies in the online booking site