Msrtc — shivneri bus reservation but ordinary bus is available

Address:

Nashik, Maharashtra, 422009

Dear sir/madam,
I have book a fery towards sakti through nandurbar shivshahi bus at date 25.03.2018 at 8.00am bording time. With i reached in bus station i ask for the bus in inquiry table same bus is not available as it is not available for through nashik division bus deto. As because of it i have to travel ordinary bus with the booking of shivshahi bus. So kindly solve my problem & refund my money except what i have travel through ordinary bus towords sakti...

Please do this needful...