Msrtc — Shivshahi replaced with Ordinary Lalpari Non AC bus

Hello,

I had booked my ticket from Swargate Pune to Malvan Shivshahi AC bus dated 29/04/2023. But, suddenly this Shivshahi AC bus was replaced by Ordinary Non AC bus which led to very inconvenience to travel long journey.

Online Payment was already done with charges of Shivshahi AC bus while booking the ticket. I am expecting refund of remaining fare paid for AC ticket from the ordinary Non AC bus fare.

Conductor of the respective bus was not aware of the procedure for the refund. Hence, please investigate this matter with respected depot authorities and do the needful.

Required ticket is attached herewith.

Thanks & Regards,
Gaurav D