Mswipe Technologies — 4720 rs deducted and not closing the account after requesting multiple times

Around Jan 2020 4720 rs were deducted from our account, when I dropped a mail to mswipe support they responded saying amount will be refunded once we make transactions worth 5000 which we did but still did not get the money back. Now I have dropped 4 mail to discontinue the account or machine or guide me for further process but not getting any reply since last 3 months. Now again we got a message to pay 472 rs. If there is really a support team then I request to please resolve this.