Mswipe Technologies Customer Care
Mswipe Technologies Pvt. Ltd.
Customer satisfaction rating: 89%
Submit a Complaint
652
COMPLAINTS

Mswipe Technologies Customer Care

Mswipe Technologies Pvt. Ltd.

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Address
Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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708
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307

Phone:
Phone:
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124
+91 22 4922 4466  (Head Office)
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242
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187
+91 80 4096 9167  (Bangalore)
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148
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136

Mobile:
Mobile:
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179
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139
+91 90 3000 0387  (Hyderabad)
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105
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119

Additional info

Head Office


Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai 400 011

Tel: +91 22 4922 4466



Delhi

221, D-Mall, Ring Road, Netaji Subhash Place, New Delhi 110 034

Tel: +91 11 4701 0204



Bangalore

115, Prestige Center Point, Cunningham Road, Bangalore 560 0052

Tel: +91 80 4096 9167



Hyderabad

Office No. 303 & 305, Plot No. 32-34 & 39-41, KTC Illumination, Gaffoor Nagar, Madhapur, Hyderabad 500 081

Mob: +91 90 3000 0387



Chennai

No. 7/15 E Type 8th Main Road, Sidco Nagar, Villivakkam, Chennai 600 049

Mob: +91 70 9205 5503



Canada

9090 Ave. Des Parc, Suite 355, Montreal, Quebec, Canada, H2N 1Y8

Tel: +1 514 613 5832

Mob: +1 514 546 2211



View More Information...

Customer satisfaction rating
89%
Complaints
652
Pending
22
Resolved
574
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon08:00 am - 12:00 am
Tue08:00 am - 12:00 am
Wed08:00 am - 12:00 am
Thu08:00 am - 12:00 am
Fri08:00 am - 12:00 am
Sat08:00 am - 12:00 am
Sun08:00 am - 12:00 am

Mswipe Technologies related photos (125)

Mswipe Technologies Complaints & Reviews

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Mswipe Technologies — to wave off rental charges

 Drrmverma on Jul 17, 2019
Sir
Mr arshad mr ashish had installed swipe machine on 7000 rupees payment through pnb cheque no 586783 debited from accont on 17/4/2017. With the comittment of life time rental charges. They told me that i am paying full cost of machine so rental charges will be free in future.. But mswipe compny ischarging 354 rupees.. Now arshad & ashish is kot recieving my phone call. I have registered my complaint on customer care service yesterday. Complaint no. Pbk
My request is to authorties kindly see the matter and do needful to wave off my rental charges
Drr. M. Verma
84b...
Complaint comments  Read comments Complaint category Banks

Mswipe Technologies — regarding rental charges

 Drrmverma on Jul 17, 2019
Sir
Mr Arshad Mr Ashish had installed swipe machine on 7000 rupees payment through pnb cheque no 586783 debited from accont on 17/4/2017.with the comittment of life time rental charges .they told me that i am paying full cost of machine so rental charges will be free in future. .but mswipe compny ischarging 354 rupees..now Arshad & Ashish is kot recieving my phone call.i have registered my complaint on customer care service yesterday .complaint no .PBK
DrR.M.VERMA
84B BEGALI COLONY
KANPUR
MOBILE NO [protected]...
Complaint comments  Read comments Complaint category Banks

Mswipe Technologies — deregistration of mswipe machine.

 Shivam Murarka on Jul 16, 2019
Hi
As i am not using the mswipt machine anymore, hence, i want to surrender the same.
I called the customer care and asked them to deactivate my account and take back the machine, that was two month back.
However no one came to pick the devise nor my account got deactivate, and rs 600 was deducted from mt account for june.
I called the customer care again and requested them to take the device and deactivate the account however, till date nothing has happened.
Now this month is also coming to end and they will deduct the amount again.

My tid number...
Complaint comments  Read comments [1]Complaint category Banks

Mswipe Technologies — on hold payment

 Kalpana Chhajed on Jul 16, 2019
This is the 4th time they have put hospital payment on hold for no fault of ours. Repeated e mails and toll free calls are not helping. I feel if they suspect anything they shld call the card holder or us. Why our payment is put on hold? Since the amount has been deducted from consumers bank they refuse to pay us. And m swipe is adamant on holding back the payment. Need urgent solution...
Complaint comments  Read comments Complaint category Doctors

Mswipe Technologies — fraud team: complaint no: 04802190

 sksenterprises on Jul 8, 2019
MSwipe employee collected Money and provided false updates.. Its been almost 2 months now.. When ever I am calling customer care they are saying they will refund 3700 only where I have paid 5000.. There is no answer for that and later 2 days they called me after keep on writing mails, but when ever I get call they say they will get back to me 30mins and no one used to call me.. When ever I tried to reach over customer care, they says team is not available and will ask to give call back.. All those are false.. Finally they are playing drama that they are asking to surender device which they didn’t...
Complaint comments  Read comments Complaint category Business & Finances

Mswipe Technologies — monthly rental charge even after raising request for surrendering the machine

 Pulkit Rastogi on Jul 8, 2019
I had called up the customer care for mswipe on 30-Apr as well as on 7th May 2019 and after discussing with their customer retention team, they had agreed to take back the mswipe machine and close our relationship, since we are planning to close our shop. Till June 2019 end, no one came to collect the machine from our shop, and all of a sudden on 24-June, they have debited Rs 1298 as monthly rental for 2 months from our linked savings account in HDFC. When I saw this charge and called their customer care on 5th July, their customer care says that we tried calling you on your mobile few times, but...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Mswipe Technologies — mswipe are doing fraud

 neerajgoel12345 on Jul 3, 2019
I am neeraj goel prop jai ambey industries having 2 machine after doing many complaint my machine was not taken back why and as i had signed ecs mandate they are regualry deducting money and i regularly doing comapint to take back there machine as i dont want it but there staff not coming and then they charge for next month
This company is tottaly fraud they release my 1lk trasnction in 23 days and charge 2750 for 1 lk
Please help me how i treat with them...
Complaint comments  Read comments [1]Complaint category Banks

Mswipe Technologies — cheaters and fraud

 Baidehi Ann on Jul 3, 2019
Applied for a new connection, no proper status updates on the application, the sales officer named awaz shariff, not responding to calls after the payment was done. When called the customer care, to request for a refund, executive named farhana, told that mswipe does not send their sales officer for any document collection to the client location, all their process is online based. And told me to contact the concerned sales officer for the refund. When i told the sales officer is not responding to calls, she advised me to personally visit mswipe technologies, bangalore office and meet the sales officer....
Complaint comments  Read comments Complaint category Other

Mswipe Technologies — deducting payments

 Hk Sandhu on Jul 3, 2019
Respected sir/madam

On july 1 2019 i have done a payment of rs1400 from a card using a mswipe machine. Though the payment was done successfully. But on the other day when the payment was settled to my account was 1365rs they deducted my payment without my information and was not received full payment. And if there is any charges applied the person from mswipe told me that there are no charges with payment more than 2000rs from any debit credit card

Thanks,...
Complaint comments  Read comments Complaint category Banks

Mswipe Technologies — not receiving call customer care

 Prem86 on Jul 2, 2019
I have mswipe machine in my showroom but i am not satisfied with machine performance it’s always show “connecting gate way “ and not accepting cards, and whenever i tried to contact local person they change their company, and whenever i tried to reach customer care number same thing not receiving call and cut the call it’s self, i am very disappointed with mswipe, kindly remove my service and cancle my connection as soon as possible. Thanks...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mswipe Technologies — emi options

 Karan khatri09 on Jul 1, 2019
Super jewellers this side... It's a real painful decision for me to get your pos machine over hdfc machine... As your agent said that the new billing software is for jewellers but it's of no use... Than your agent showed me the best thing in your machine was an emi option that i am gonna get but what i came to knw after installation it's not there for me... I really need a answer for this and will file a complaint in consumer court for your false promises that you made to merchant to sell your products or else i need u to make sure emi option enabled on my pos device.

Super jewellers
Complaint comments  Read comments [1]Complaint category Business & Finances

Mswipe Technologies — deactivation/surrendering of services

 nitin chhabra1 on Jun 28, 2019
Hello,

Myself mr. Harish chhabra.
I was sent a pos machine this january, haven't used it once because of the fake promises made by their sales team.

Recently i found out they have auto deducted money from my bank account, in all they have taken rs.[protected] + 2240) from me.

I spent all of the day before yesterday trying their customer care number but it was to no avail, when i finally managed to get someone on call they said they would send some tomorrow, but no one came.

I really need to get rid of this machine and need a refund...
Complaint comments  Read comments [1]Complaint category Business & Finances

Mswipe Technologies — cheat

 Dr. Mahesh gupts on Jun 28, 2019
Myself dr. Mahesh gupta practicing in jaipur rajasthan as a dental surgeon. Mr. Hemant and mr. Dinesh came to me 3 times and motivate me to go for m swipe pos machine. They bring my documents and a cheque of rs. 1770 for this in 6 june 2019. They assure me that the pos machine will be installed within 7 days. But now there is no response. They said it is in process. Today i said to cancel my application if m swipe is unable to install pos machine. Kindly reward back to me. My contact number is [protected]...
Complaint comments  Read comments Complaint category Business & Finances

Mswipe Technologies — edc machine installation

 Karan khatri09 on Jun 27, 2019
I am from super jewellers.. I order your EDC machine at my outlet 15 days back and still there is no positive response from your team and cant track status detail.
If you install that machine in a day or two plz refund my amount so that I can change to some better company for EDC or mbos machine if you are not able to resolve this problem
Super jewellers...
Shop no.9. Market no.1
N.I.T faridabad
121001
[protected]...
Complaint comments  Read comments Complaint category Jewelry & Watches

Mswipe Technologies — money deducting for mswipe device

 AshwiniL on Jun 25, 2019
Hi sir,
I am ashwini laxttiwar, i am not using any type of mswipe machine, you can check transaction over there, still 413 per month money is deducting from my account.
Please check account on name of ashwini laxttiwar sbi bank.
It is deducted for 4 months. If it will go like this, i need to file complaint against this. Because unnecessarily deducting money. Please confirm my refund also.

Thanks & regards,
Ashwini laxttiwar
[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mswipe Technologies — mswipe not get back for cancellation and refund

 [email protected] on Jun 24, 2019
Hi as I am not getting enough business
For swipe..I want to cancel to my POS.
and called on[protected]. Complaint no
[protected].Mean while my account debited RS.4717
after that I didn't get back properly.
I called again they will refund the amount in 3 days..but till now I didn't get even call from them and also Rs.649 debited again.

Please give me solution...
Complaint comments  Read comments Complaint category Business & Finances

Mswipe Technologies — failed transaction msg received but amount has been debited [Resolved]

 Joshua Basil on Jun 13, 2019
I had done a transaction on 01.06.2019 via mswipe for paying my gym fees using by debit card. The first message i received after the transaction was claimed to be failed. When again I tried the message I received was insufficient balance. When I checked the bank statement, I saw that the amount has been deducted but the merchant didn't receive the money. It's been more than 10 days that I've tried lodging a complaint in the bank but the bank's website is unable to lodge a complaint too! Resolve this issue and return my money asap!...
Complaint comments  Read comments [1]Complaint category Fitness Centers

Mswipe Technologies — message of transaction received on 8th june-19 at 10.12 pm that is not mine [Resolved]

 Adil Alam on Jun 9, 2019
Please refer the above subject. I have received a message of a transaction that is not mine! It says that some transaction was done at 'Siddhesh Medic' for an amount of Rs 686/- in card **3921 dated 08th June, 2019. This card and the transaction are not mine. Kindly check and confirm back as to why did I receive this message. Thanks, Adil Alam, phone number: [protected]. email id: [protected]@gmail.com...
Complaint comments  Read comments [1]Complaint category Credit Cards

Mswipe Technologies — surrender of swiping machine [Resolved]

 Amudha P on May 31, 2019
This is to bring in your kind notice swiping machine was installed four years ago in my shop. Due to family compulsion i closed my shop and went abroad. Now i am back and do not have the requirements for this machine. Please deactivate the machine as i want to surrender it. I would be greatful if you send someone and get it collected as early as possible.
Thanks and regards....
Complaint comments  Read comments [1]Complaint category Business & Finances

Mswipe Technologies — delay in repair of my machine - complaint no - 04420923 [Resolved]

 swapna bhaskar on May 29, 2019
Hi
With regard to my complaint registered on 25/5/19 (No[protected], i am extremely disappointed to see no response from your team even after 3 days!
My registered mobile number is [protected].
My machine began showing some sign "data held..." from saturday and i had called regarding the same. I was asked to gently press on the button at the centre bottom on the back for few seconds to reboot the software which i did.
From then on, the machine does not switch on at all!
It is difficult for us small merchants to work without the machine since we don't have other bank...
Complaint comments  Read comments [2]Complaint category Doctors

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