[Resolved] Mswipe Technologies — account deactivated but charges levied every month

Adorn Boutique

from Delhi, Delhi

Address:

Adorn boutique and fabrics, rbi layout, jp nagar, 560078

Hi

I had deactivated my account long back with complaint number 04966078. I was told by the customer care executive that the account has been deactivated and there won't be anymore transactions or charges. But every month i am being charged even though am not using the device. I need an immediate action on this and refund the charges that i have been levied on my account. I spoke to customer care many times and there is no use of customer service. Awaiting your response.

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Aug 27, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received, we have forwarded your request to our Retention Team same will be considered within 7 working days. Please prefer the request number TBK05127563 for your reference.

Your patience & cooperation in this regards will be highly appreciated.
We value your relationship with us.