Mswipe connection that I had previously owned. I had called and asked for a cancellation of the connection on the month 21th March 2020 just before the lockdown.
Company Name: Shruthi Tailors.
On booking the machine we were said the deposit of Rs.4000/- takes care of the rental charges and no rental charges will be applicable. The rentals being charged even we aren't using the machine since we closed the shop on March 20th 2020
The executive said that someone will come to collect the device and initiate the cancellation process. But after umpteen number to calls to various employees and painful follow ups on this issue, we stopped contacting them. There was no action taken by the company officials. This is really annoying and we finally gave up on the follow ups.
The account gets deducted with a transaction Rs.350/- on the 1st March 2022 and then 5 transactions Rs.350 each on 9th March 2022. And then when we do another round of Follow ups and speak to another set of employees, a person finally come to get the device and initiate the process. The above mentioned amount was said to be credited back to the account after the device has been collected. They had given us the Toll free number (which is never reachable or not existing) to follow up on the amount to be retuned by the Mswipe Team. This hasn't been initiated and no action taken on the same.
23rd March 2022, My account gets debited for Rs.59/- again and I had sent an email to the manager but with no response. (The executive has no records showing this transaction in her system)
Cancellation of the ECS Transactions from my bank account isn't possible (apparently the bank cant have stop payment on ECS transactions unless initiated by your department)
Attaching the cancellation and device collection slip given by the executive along with the debited amounts from Jan 2022 to April 2022.
Requesting a refund amount of all the debited amounts to date and cancellation of the ECS transaction with written proof.
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