[Resolved]  Mswipe Technologies — amount not being disbursed

Address:

Hyderabad, Hyderabad, Andhra Pradesh, 500072

Mswipe Team,
This is going multiple times to and fro and it is really frustrated to just follow up for the amount.
I already lost the credibility as you are not able to deliver the service with in expected time. The timelines that I have received where not fulfilled (Friday received an automated mail from Help desk stating that there would be solution within 24 hours). On Sunday when I called customer service number, Alin - Customer service executive has given commitment that amount would be credited by Tuesday and a high priority ticket has been raised.
On Monday, when I called again, they told that by Wednesday the amount would be credited to my account, but now when I checked through mobile app - it says further documents required as a part of verification.
My question is, why the documents are not requested in first instance which is causing further delay for receiving my payment. Why a false commitments are provided to customers when you are failing multiple times for doing so?

From Friday, I am making continuous follow ups for the amount and the response is quite awful.
Attached are the required documents - Invoice copy signed by customer, Pan ID card.
Justification - As a part of functions, there were some bulk order for Ice creams and hence multiple transactions. I request you to cancel the transaction if required rather than going to and fro for this transaction.
At last, you need to understand the criticality of business transactions where there would be a commitment and credibility involved for my business. As you failed to provide a resolution for me within expected time, I had lost credibility and need to a penalty for this transaction.

Thanks for your exceptional great customer service as usual.