[Resolved] Mswipe Technologies — applied for a pos machine 4 months before, still no signs of machine or refund
I applied for an mpos machine on 30th september 2018. It was promised to me that the machine will be delivered in 2- 3 working days, while making the payment. However, the company collects a set of documents, sits on it for a few weeks, and upon complaining demands another set of documents. This has been ongoing for a few months now, and the last set of documents was provided on 18th december 2018. After that, they have stopped responding completely without providing any reason. They are neither delivering the machine, nor issuing the refund. The application nos for this request are. Happ[protected]Old) and appl[protected]New).
Complaint marked as Resolved Mar 4, 2019
[Jan 31, 2019] Mswipe Technologies customer support has been notified about the posted complaint.
Verified SupportMswipe Technologies Customer Care's response Jan 31, 2019 Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received we have checked your application which is rejected due requirement of below documents Authorized signature Id, Authorization Letter, Authorized signatory Address.
Still we have escalated your issue for the same to clear application once proper documents received.
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