Mswipe Technologies — cancellation (short close) of application happ00400121

Mswipe Technologies — cancellation (short close) of application happ00400121

E erketanagrwl from Mumbai, Maharashtra

Dear sir/ madam I am ketan aggarwal want to say that i applied for rent free wisepad only device on 25/09/19 with amount rs 1770, but due to some personnel reason i dont want to install any device. So i called mswipe customer care on 2nd oct 2019 to cancel my application happ[protected]M/s trend shop) they give me complaint number tbk05747534 and told me your application would be cancelled and you will be refunded with deduction of 350rs.. Next day i mail to customer care regarding this issue they called me and said they will not refund me but your device will be short closed if you want i told them to short close and please cancel my application as soon as possible and acknowledge or inform me by mail. They give me another reference no. Tbk05754546. After that i called so many times for confirming that my application is cancelled or not. But every time customer care people say we escalated your complaint. After that no one called me no information is provided to me about status of my application. Please help me i dont want to install any mswipe device. Thanks Regards Ketan M/s trend shop [protected] Was this information helpful? No (0) Yes (0)
Mswipe Technologies customer support has been notified about the posted complaint. Oct 10, 2019 Updated by erketanagrwl my complaint is not resolved yet it is marked as resolved by mistake from me Oct 10, 2019 Updated by erketanagrwl Attachment of mails Oct 10, 2019 Updated by erketanagrwl More Verified Support Oct 11, 2019 Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed. As per the complaint received, We would like to inform you that we have escalated your issue to our Sales Team and same they will get back to you shortly. We assure your issue will be resolved by our sales team. Your patience & cooperation in this regards will be highly appreciated. We value your relationship with us. Oct 11, 2019 Updated by erketanagrwl Sir I don't want any mswipe machine. Please cancel my application Oct 11, 2019 Updated by erketanagrwl Dear sir/ madam I received mail that you will escalate process of installing device but can't you read I written so many times that I don't need your device.
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