[Resolved] Mswipe Technologies — deducting charges on deactivated machine

Rautela Yashoda

from Gurgaon, Haryana

Address:

Pocket N 12 A1 Dilshad garden Delhi, 110095

I raised a concern to close my account and take that machine which you provided me on but no one is coming to pick up the machine and they are charging me monthly fee even though i'm not using that machine. They always say that their executive came and called but no one answered. The reality is no one will come neither they will pick up the product nor they meet us in person. No proper resolution is provided even after multiple calls. I'm trying to close this account for 1 year. The complaint no. Is tdk05141216. And even they charged 5000/- unnecessary from my account.

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Sep 2, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received, we have escalated your issue to our Retention team and same they will contact you on your register number within 48 working hours. Please prefer the request number TBK05175027 for your reference.

We assure that your issue will be resolve by our team at the earliest.

Your patience & cooperation in this regards will be highly appreciated.
We value your relationship with us.

Still if you have any query or for further assistance please call on[protected] or write to us at [protected]@mswipe.com.
Assuring you always best of our services.