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Mswipe Technologies

[Resolved]  Mswipe Technologies — engineer not came to sense india office for resolving the issue

Address:380015

We have 4 Mswipe devices ( 2 were existing and recently purchase 2 new Mswipe machines). the new Mswipe machines are not working and we have placed a complaint on 4th Oct'2018. After repeatedly calling in customer care no. -every time the response is that the engineer will visit on the same day, however still no one has came to resolve the issue. this has been 2nd time that there has been no proper revert from Mswipe customer care.
the two request/complaint no. are - TBK03168538, TBK03186719

I would request you to kindly escalate the matter and help us in resolving the matter.

warm regards,
Manali Shah
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Nov 13, 2018
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2018
Mswipe Technologies Customer Care's response Dear Sir/Madam,
We will surely assist you in this regards.
We will arrange FSE at your location same will be resolved at earliest.
Oct 11, 2018
Updated by Manali08 thank you so much for looking into the matter. please note, an engineer from the Mswipe technologies have visited us and explained the processes, however we had also sent an email for sending us a formal/final invoice for the purchase of Mswipe Wisepad G2 device. for which we are still awaiting the revert
Verified Support
Oct 13, 2018
Mswipe Technologies Customer Care's response Dear Sir/Madam,
We will process your Installation invoice soon, we have updated the same to our Team.
Kindly give sometime to assist you in this regards.
Verified Support
Oct 13, 2018
Mswipe Technologies Customer Care's response Dear Sir,
We have forwarded your invoice as per your request on your email id: [protected]@sensenintindia.org
Kindly close the complaint further from your end.
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    +91 11 4701 0204 (Delhi)
    +91 22 4922 4466 (Head Office)
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