[Resolved] Mswipe Technologies — hold of payment.

Mandeep Singh9963

from Hyderabad, Telangana

Address:

Hyderabad, Hyderabad, Telangana, 5000027

Hi Consumer Complaint,

There is a hold of payment of 15, 000 by MSWIPE. A/c - [protected]_MANDEEP SINGH

I have received the mail stating that payment is on hold for swiping my own card with MSWIPE device..I have called the customer care and they informed me that I have swiped my own card so they have held the payment and told me to send an email stating I will not swipe my card again. Which I have mail for the same.

As there was continuous swiping of my own card I have apologized for the same and requested MWIPE to return back the payment to the swiped card for which they have failed.

The executive has visited the business place and verified the same and all the document have been submitted.

Business-related details have been submitted at the time of applying for the machine.

I Request the department to take action on the same.

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Sep 11, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received, we do understand your concern, we have escalated your issue to our Payment Team and same they will get back to you. Please prefer the request number TBK05237872 for your reference.

We assure your issue will be resolve by our team at the earliest.

Your patience & cooperation in this regards will be highly appreciated.
We value your relationship with us.