[Resolved] Mswipe Technologies — I am complaining about mswipe mventry app

prashantkolhe957

from Pune, Maharashtra

Address:

412115

I received the Mswipe wisepos new machine on 5th Dec 2019. The guy who came to deliver gave me the machine and instructed me to create a login credential for mswipe account. But when I bought the machine the sales executive told me that this machine has an inbuilt inventory app where you can manage all the stock. At the time of installation, the person doesn't know about it and he asks me to contact Mswipe customer care. I did the same now it is around 7 days I am following up with them. When I call Mswipe customer care, they said that they will arrange a call within 2 hours or half an hour from mventry department and the call never comes. If comes it gets dropped. I have a total of 5 issues related to my mventry app.
1. I cannot edit inventory (I want to edit stock)
2. Bill is not getting print
3. QR code is not working
4. I cannot add supplier
5. Company address is different

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Feb 12, 2020

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed. As per the complaint received, We are unable to identify the merchant in our system with the information provided. Could you please share your registered number and device ID so it will help us to resolve the issue.

Awaiting for your response to help you further. Still if you have any query or for further assistance please call on[protected].