[Resolved]  Mswipe Technologies — illegal hold of funds

Address:

Chennai, Tamil Nadu, 600052

M/s mswipe technlogy private limited
Head office – mumbai
Astral center, 9th floor,
N. M. Joshi marg, byculla,
Mumbai - 400 011
Telephone icon tel :[protected]

Sub: legal representation for not issuing the payment of transaction made on 23/8/2017 on mswipe pos machine through credit card

I made pos transaction with your mswipe intending to receive funds on next day for rs. 15000 but even after 4 days i didn't receive the refund and had no intimation on that. On enquiring to customer care they told it was on hold and need to send invoice for the same. As said i sent invoice it was again rejected without intimation when calling they said to send another invoice on repeated confirmation with mr. Prathik sharma he said there was no problem with invoice and i will get refund by 05th september that is today when not receiving i called them they said again my invoice was rejected. The worst behaviour ever from the customer care exective. Please clarify the explaination of above activities and behaviour. I made a request to send back to customer which it appeared to be refunded by 72 hours. Kindly justify and solve the issue.

Regards

Smart beauty parlor
Id [protected]
Mswipe chennai