[Resolved]  Mswipe Technologies — inappropriate charges

Address:	Hyderabad, Andhra Pradesh
Website:	www.mswipe.com

Hello sir,
This complaint is regarding:
1. Poor customer service: when i opted for the service, their sales executive made false promises of delivering the swiping machine on a specified date but this never happened. Never bothered once i money is paid.

2. Charging inappropriately: initially i spoke to the sales guy and took 6 months prepaid service. And i was clearly told if you continue using further you will be charged. If you are not using you will not be charged. After 6 months i neither used the device nor they deducted any charges. All of the sudden on 26/02/2018 & on 27/02/2018 they deducted 350 rs on each day. I was told to raise a cancel request and so i did but none came to the pick the device. I also got assurance of not charging again but on 28/03/2018 i was charged of rs 3660. I tried calling them but nothing worked. I took out some time to visit mswipe office and returned the device. When i said my grievance, i got only 1 reply i don't know & we will not have any such information.
I have no idea why they all of the sudden deducted the amount. Atleast if they would have deducted on month 7, i would have returned long back with minimum loss. Contacting bank to block ecs was of no use.

3. When i visited the mswipe office, i asked them "sir i raised a cancel request but none from your company came to pick the device".
Response: money will be deducted till you return our device so it is your responsibility to return it, even id request raised. He further simply said i am helpless and asked me complain to anyone.

Note: i can even present you an other case of not picking up the device even after registering the cancel request but charging every month.

I have complaint id too.
Thanks

Regards
Kishore