[Resolved]  Mswipe Technologies — Issue with credit amount for the swipes done on 21st, 22nd and 23rd Jan 2017

Address:	Gurgaon, Haryana, 122001
Website:	www.OrthoCareIndia.com

Hi Team,

First of all I am tired of following up the same issue again and again. No one is understanding the issue and just giving lame excuses, without even understanding the real issue. Customer care executives are rude and have no qualification to understand customer's challenge. They are just repeating same thing again and again. I wrote multiple mails but there is no satisfactory reply either. Please look into this issue, otherwise I need to disconnect my mswipe machine.

I am trying last time to let you guys understand, what I am asking for. Also, please find attached my bank account statement for all the payments, which I got from mswipe.

The issue is that for 21st, 22nd and 23rd Jan 2017 total swipes were of amount 57081 (21st = 16404, 22nd = 22165 and 23rd =18512) but bank statement is showing I only received amount of[protected], 7685 and 10708) related to those swipes on 24th Jan. Even there is no adjustment in future dates till now. Below are the NEFT details from the bank also.

Sl. No. Date Description Chq/Ref No. Amount Dr/Cr
22 24-Jan-17 NEFT [protected] MSWIPE NEFT POOLING ACCOUNT NEFTINW-[protected] 8, 912.00 CR
23 24-Jan-17 NEFT [protected] MSWIPE NEFT POOLING ACCOUNT NEFTINW-[protected] 7, 685.00 CR
24 24-Jan-17 NEFT [protected] MSWIPE NEFT POOLING ACCOUNT NEFTINW-[protected] 10, 708.50 CR

​I want mspie to look into that and let me know where is the remaining amount. Please share with me the NEFT details for the payments credited to my account for the transactions/swipes happened on 21st, 22nd and 23rd Jan 2017. The statement you shared with me has no bank transfer details. It just has the swipe details and related payout amount, which is internal to mswipe. I need the bank credit details, which mswipe did in to my account.

Also share the complete statement details for my account starting current financial year. I need to check each and every statement now as I see there are lot of errors from mswipe side in crediting the right amount.

Best Regards,

Aman Aggarwal
Managing Director || Ortho Care

Mobile: 91-​[protected] || Office:[protected] || Web: www.orthocareindia.com
​Address: ​G-10, ​Vinayak Plaza, Jharsa Road, Sector 15, Gurgaon - 122001, Haryana