Mswipe Technologies — mental harassment

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I am small merchant and use mswipe card machine for accepting payment. I accepted 5000inr on 8th march and since it was international card, it was supposed to credit in my account on 11th march. But they had debited the amount against full year fees without my approval. On 11th itself, i raised complaint with them for refund of my money and their customer care representative told me that within 5 working days i will get my refund. It's 6th working day but till now i have not received my amount and neither any communication from mswipe, i have made multiple calls for getting status update and every time they say we are putting your request on priority.
It is total mental harassment for me to chase them for my money which they are holding without my approval.