[Resolved] Mswipe Technologies — money deduction regarding inventory software

ayush_gupta1

from Delhi, Delhi

Address:

110032

User id of mventry - [protected]
Tid of mventry[protected]

I started using mventory software as told by executive its a free 1 month trial. As the software was not suitable for me i asked the sales parson to get it deactivated as it is not suitable for me within 1 month. He assured me that your service will be deactivated and no charge will be deducted. But after some time when i checked the rent amount for mventory software was still deducting and when i asked abt it no clear reply was given to me regarding deactivation of service.
I gave my deactivation request of mventry service to the aso pawan kumar but the service is not been deactivated and the reason was given is that concerned person had left the job. The aso pawan kumar had informed me that the concerned person had left his job doing the mail of deactivation of mventry service and it was still not stopped. So rent has been deducted from september 2018 to january 2019.in september 344.17/- and in oct nov dec jan 413/- each month. Making it a total of 1996.17/- so i want the refund of the deduction happened from september to january because i have already given the deactivation request to aso pawan kumar and he stated that the concerned person will mail for deactivating the mventry service but he left his job.
Now mswipe is not giving me reply niether giving my money back. Contact number of pawan kumar is [protected].
Please refund my amount as soon as possible. Kindly contact me on [protected].

Contact number [protected], [protected]

Was this information helpful?

No (0)

Yes (0)

Mar 9, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received your surrender request for Mventry is on 4th January according to which there is no liable amount to refund.
Merchant may also continue the service for Jan 2019 and can proceed surrender request on 31st Jan 2019.
Thank you.

Jan 22, 2019

Updated by ayush_gupta1 I requested for closing the service of mventory in september only and but u didnt closed my service and deducted the payment. Why would i pay for the service which i applied to be closed in september but u didnt closed it and amount was deducted from my account. This is the worst company i have ever seen. Due to ur employees mistake i was charged bcoz i have already given request to surrender it in september. At that time why u didnt closed the service. And due to that u charged me ₹ ₹1996.17 of rent. Even complaint many times but no response. Even ur employees are even accepting that u gave request to surrender in september bt it was their mistake that service was not closed.

Verified Support

Feb 05, 2019

Mswipe Technologies Customer Care's response As per the complaint received your surrender request for Mventry is on 4th January according to which there is no liable amount to refund as per management.
Merchant may also continue the service further same was been informed or can proceed surrender request in case of issue.
Please close the complaint at your end as no changes can be made as per policy.