Mswipe Technologies — monthly charges deducted from account without any usage!!

nyaa

Address:

122002

I had hardly used the mswipe device for 3 days in september 2017 after which i haven't even touched it.
Despite my constant and tiring requests for wanting to surrender the device, i am still stuck with it.
During my telephonic conversation to the mswipe helpline and customer care numbers, i am very convincingly promised that an executive will come and collect it from my address at my chosen date and time but no one has ever showed up to collect it.
To make matters worse mswipe has been deducting amounts of money from my account every single month starting from 27th march 2018 to the latest being deducted on 17th january 2020, please note without my permission and upon no usage from my end. (Attaching images for reference)

More than rs.13, 000 has been charged from my account to mswipe till date and they will continue to do so until an end is put to this matter.

Please take the device off my hands and i demand a full refund!

+3 photos

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Mswipe Technologies customer support has been notified about the posted complaint.

Jan 20, 2020

Updated by nyaa Hoping for a swift action from your side. I will otherwise be asking my bank to stop the multiple payments going to Mswipe Technologies every month via ECS.

Verified Support

Jan 20, 2020

Mswipe Technologies Customer Care's response Hello Consumer,
Apologies for the late response.
With the attached details we are not able to fetch your account.
Please provide us with you contact details so that we can have a telephonic converstaion and assist you in a better way.
Also if you have asked to surrender your device and there is documentation regarding the same, we assure you that all the liable refunds would be made after the pickup of the device but we first have to make sure that your device gets picked up, lets keep that as our first priority.

Hope to get a response from you and we come down to a solution after that.

Jan 20, 2020

Updated by nyaa My device in under the name Girl Thinks Merchandise. You should be able to find it.
If you have trouble contacting me, kindly share an email address that I can send my contact number at. I am not comfortable sharing it on a public platform.

Jan 22, 2020

Updated by nyaa By when can I expect someone to contact me?

Jan 22, 2020

Updated by nyaa I have had no communication with any of your executives so far. No action has been taken from your side.
Kindly show a little promptness in this matter.

Jan 23, 2020

Updated by nyaa I am still waiting for Mswipe to contact me. Terrible customer service.

Jan 24, 2020

Updated by nyaa Seven days have passed since I reported a consumer complaint. No action from your side yet.

PLEASE TAKE ACTION IN RESOLVING MY CASE URGENTLY.

Your delay is costing me money!

Jan 27, 2020

Updated by nyaa Can anyone at the least put effort to reply to a customers continuous queries?

Feb 03, 2020

Updated by nyaa Still waiting for an action to be taken.
No one from Mswipe technologies has contacted me so far.