[Resolved] Mswipe Technologies — more than 35 days since payment paid still no device installation

roshan1984

Address:

Shop no. 4, maitra heights apartment, makhalabad road , panchavati ,Nashik., Nashik, Maharashtra, 422003

Dear sir,
Application no. APPL00423419
Suffering lot to apply for your device so that serching for mwipe review i foud so many negetive review & when will be your device install i dont know . your sells person call me frequently befoe selling product commit me after payment withing 5 days your device installation will be done & when she recieved payment & all essential documentd on date 15/02/2019 she started neglect me not responding received my calls, am waiting at least 25 days for device but no any respons by mswipe team, so i decided call customer care and raised complaint on 6 th march they said your payment is not recieved yet (but i am already done payment through your razopay payment getway which was provided by your sells person ) but we will work on your case and install device within 2-3 days. But after 2-3 days no respons from team mswipe, them i call again on 12/03/2109 repeated all story again reply was same no payment recived yet & you should mail all documents again to team mswipe then we will proceed your application. Again me waiting for reply no reply from team till 20 /03/2019. So Again call by me till date same reply no payment now its realy frustating.
Please go throug my case if possible
Regards Dr. Roshan R. Thakare

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May 3, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received your application is pending for payment due to Improper Payment details same is been highlighted to the Zonal Team.
We will be updating you in case of any requirement.
Thank you.

Verified Support

Mar 29, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received we have resolved Merchant query with proper Installation done dated 29-March-2019.
Thank you.