Mswipe Technologies — mswipe device collected on 30/09/2019 but not yet deactivated

I have requested for deactivation of mswipe device. Your executive mani [protected] had taken the mswipe device via ref no TBK05703027 but till date he is not deactivating the device and charges are being deducted from my account for no reason.

I have requested several times to your customer care regarding this but no response is provided. I want to deactivate my device immediately and receive refund of all the charges made.
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Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2019
Mswipe Technologies Customer Care's response
Hon’ble Department of Consumer Affairs, Govt. India We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed. As per the complaint received, we have escalated your issue to our Rent team We assure your issue regarding the additional rental deduction will resolved by our rent Team. Please prefer the request number TBK[protected] for your reference.

Your patience & cooperation in this regards will be highly appreciated.
Oct 17, 2019
Updated by Murtazamv
I asked for deactivation of the device Immediately please check my complaint and reply as per that.
Complaint comments 

Comments

My mSwipe device is not working properly.
I have WiFi and cellular mSwipe device.
Sometime facing hanging problem.
I want to Change this device.

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