| Address: | New Delhi, Delhi, 110017 | | Website: | www.mswipe.com |
I am not someone who would ever want to publicly shame a business and i would have never wanted to write this review had i not been pushed to the edge. I cannot comment on the quality of the product since i have not used it so far but as far as the customer support is concerned, this is the worst team who seem to have no idea what being responsible in a business means. I was duped into buying their device with gprs facility in the first week of may 2016 (With full payment made upfront) and i was assured by one ms. Neha that the machine would be delivered by the second week itself. However, after weeks of following up, they provided me a machine with no intact gprs facility (Mobile phone with bt is reqd additionally for it to work). I had accepted that machine even though practically it is of no use to me (I wanted the one with gprs intact) only on the condition that it will be replaced with the gprs machine within two weeks. Unfortunately, till today, i have not got any replacement despite several calls and messages. Ms. Neha does not pick her phone anymore and she had asked me to get in touch with one mr. Inder who is even more irresponsible. He again is too busy to speak to customers and only bothers to text saying that he will get back which hasn't happened despite the passing of two weeks time. Even though i had made the full advance payment in the beginning of may 2016, i still haven't got the product i paid for and no one from their team seems to be bothered about this despite my several attempts to contact them. This is heights of cheating the customers and i would request all interested customers to be warned about their after sales conduct. Was this information helpful? | 
Most of our Mswipe devices are not working, kindly arrange your technician to visit office and resolve the issues.