[Resolved] Mswipe Technologies — mswipe wisepad g2

HauteC

from Mumbai, Maharashtra

Address:

Vadodara, Gujarat, 390007

I am raising this complaint, as rent for two months jan'18 & feb'18 has been deducted falsely from my account.
I have purchased wisepad g2 paying amount - inr 2950/- with a lifetime rent free plan. (Also confirmed the same with the salesperson.)

Please kindly refund the rental amount deducted from my account and also request you to update the plan associated with my account so that i can start using my device.

Once you committed to providing the lifetime rent free plan, it is unfair to discontinue the plan which was said to be a 'lifetime free plan".

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Jun 28, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Mswipe Technologies Customer Care's response Dear Sir/Madam,

The plan for 2.5% MDR with lifetime free rent has been discontinued w.e.f[protected] . You will be charged with monthly rent .

Kindly share your registered mobile number or device id so that we can assist you in better manner.

May 04, 2018

Updated by HauteC When I was buying this machine your salesperson committed that it will be a 'Life time free plan' if you pay INR - 2950/-, even in the application you have clearly mentioned it to be life time free plan.
Hence you have to adhere to your own terms once committed and it is unfair to charge us monthly rental.

Either refund me the amount which I paid while buying the machine (2950/-) or refund me the monthly charges which you deducted wrongly.

My device id is - [protected]