[Resolved] Mswipe Technologies — my payment of 1 lakh is on hold from past 5 days

Pavithra Manjesh

from Bengaluru, Karnataka

Address:

203 GOLDEN SQUARE NO 579, 32ND, D CROSS, 10TH MAIN, 4TH BLOCK, JAYANAGAR, 560011

Tickets - tbk04295859

We had a business transaction of inr 2lakhs on 04 may 2019 (Saturday)
We received one lakh rupees on our account on monday, after which we raised a complaint with the customer care and they informed us to give our invoice proving the sales, which we have already done and then they informed us the money will be sent to our account by 72 hours
Now again we are been told to provide sale itinerary of the tour with airtickets and hotel voucher

We regret using your service today, we cannot issue any service without the payment and the payment is blocked with mswipe company from past 5days

We have shared the itinerary and after this they are saying to give 72more hours, we cannot afford to give more time as we need our funds in our account, we are answerable to our clients as well, we are facing problems because of this machine

We humbly request you to look into the issue and arrange a fund transfer by eod and we will hand over the machine, we do not want to work with this kind of company who will intentionally put there clients in risk

Waiting for a solution by eod

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Jun 16, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

May 09, 2019

Updated by Pavithra Manjesh Mr.Thomas from Mswipe Accounts are calling and saying same 72 Hours Time, We cant wait for 72 Hours any more, Airfare is going High, we need money to book, we are on loss today

Verified Support

May 10, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received we have forwarded merchant request to payment and we have received confirmation payment is already released from our end with NEFT REF No : NEFTRATNN[protected]/[protected] on[protected]. We request to merchant please check with your Concerned bank regarding the same.

Hence closing the case from our end as per Merchant confirmation.