[Resolved] Mswipe Technologies — not cancelling and not refunding | |
I have 3 mswipe device and All 3 devices i raised a request to cancel it through calling mswipe customer care. Initially they said, they will give grace period for 3 months (Without rent) and after 3 months if still i don't want to use then they will cancel it. So after 3 months, i called them again and asked them to cancel it. So they confirmed that its cancelled and during that time they said device is not require to surrender. But now i see that the rent for device is deducted and they are asking device to surrender. I initially paid rs.2000 for a device. If i surrender a device then they are saying the device amount will not be refund. Was this information helpful? | |
Feb 6, 2020 Complaint marked as Resolved Mswipe Technologies customer support has been notified about the posted complaint. Verified Support Dec 04, 2019 Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed. As per the complaint received, but we are unable to identify you in our system with the information provided. Could you please share your registered number and device ID so it will help us to resolve your issue.Awaiting for your response to help you further. Still if you have any query or for further assistance please call on[protected] or write to us at [protected]@mswipe.com. Assuring you always best of our services. Verified Support Jan 03, 2020 Mswipe Technologies Customer Care's response Your Number is protected therefore, we are unable to fetch your details and assist you with your query.Please mark us a mail at [protected]@mswipe.com or speak to our executive on our helpline number[protected] | |
 2 Comments | |
Comments
Machine halt ikek tamper show. Can't open any type of options
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I had ordered M swipe machine on 12th Oct, 2019. One of the TL from M swipe visited my shop and I had paid him Rs. 3500. But when even 15 days they not provided me machine I complaint to their customer support but they told system is not working.
Now even after several follow up I am empty hand.
Now even after several follow up I am empty hand.
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