| Address: | B-1326, surat textile market, ring road, surat, Surat, Gujarat, 395002 |
| Website: | www.mswipe.com |
Dear team,
We have lodged to change ownership for our pos mswipe machine on 30th dec 2019 via emai.
Screen shot of which has been attached below, your team told us that please send all the documents and our relogin team will change the ownership of that machine with new firm name and account number, we have provided all the documents as asked by your executive then your team didnt responded us for 20days.. Although they promised to get it done in 3-4working days,
When raised the issue again, they told us that they cant change the ownership on zero rental plan, and we need to change it to rental plan else they wont do it as their rules have been changed from 1st jan 2020 and they have stopped zero rental plan.
Our complain to change the ownership was on 30th dec 2019, it was your staff who delayed and took 20days to not respond.
When your executive sold us the machine he promised us that you can get the name changed anytime for free or charge. And we have paid your for machine already one time, then why should we go for rental plan,
And it is your staff mistake, and if you have stopped zero rental plan then you should have informed your customer via email or you should share circular that you have stopped the plan from this date.. Neither we where infromed before nor you have shared circular with your clients and we have lodged to change before you have stopped that plan
So kindly change the legal name of our swipe machine and stop harrassing us and force us to change to rental plan.
Our log in id is [protected]
Screenshot of emails have been attached below.
Your one team executive told me to send hdfc bank swipe machine statement and told me that he would help me to get it changed on zero rent plan only and now he has also stop responding
I dont know how u run this company when you dont reply to your customers when they have issue with your service.
Pathetic customer service.
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