Mswipe Technologies — on hold transaction

Address:

New Delhi, Delhi, 110046

I made two transactions worth 10000 each on 13 jan since then i've called them several times yet they haven't sent me my payment each time i contact them they come up with some new formality. First they said after 48 hr i would receive my payment, since that day they haven't even tried to contact me or the consumer.
I've submitted all the documents and i'd proof they have asked for yet they haven't sent me the payment.
Each time i contact they keep repeating that it would take 48 hr now it's been five days neither they have tried contact me nor the consumer.
Is this what we should expect from your company when we use your product.