[Resolved]  Mswipe Technologies — Payment Held despite providing invoice for two weeks

Address:

Mumbai City, Maharashtra, 400011

We had taken two transactions on the mswipe machines on 13/06/2017.

Both were above Rs. 1 lakh. In the app both transactions showed approved.
After not receiving the money in our account for 5 days and no intimation or coommunication in any form from mswipe, we started inquiring as to why this was. Found out our transactions were held for " high value " The company never told us this when we bought the machine and never sent us a email or sent us a message that this was being done. Only after we inquired they told us that we have to submit invoice copies for both these transactions.
On 19/06/2017 both invoices were emailed to [protected]@mswipe.com.

Today is 04/07/2017. We have still not received OUR MONEY. I call the customer care daily and every single day they say we will process your case in 72 hours.

I finally got a email response from [protected]@mswipe on June 29th, saying
"that we have received your invoice & same has been forwarded for verification purpose.Further just to inform you that the verification would be done within 72 hours.Once verification is done will release your payment in your account and will intimate you through relevant media channel.Your patience & cooperation in this regards will be highly appreciated."

Now it has been more than 120 hours since that email also and no sign of my money and no response from mswipe team.

it is 15 DAYS since i submitted the invoices. What kind of business is this? What kind of arbitary requirement is this? Why should anybody have to provide proof of transaction after it is approved. Holding money that is rightfully ours for more than two weeks AFTER SUBMITTING THE DOCUMENTS REQUIRED BY THEM

My registered number is [protected]