Mswipe Technologies — Permanent deactivation o[censored]ser ID & Cancellation of ECS mandate

Address:Chennai

Dear Team,
This is Raj Thilak (User ID: [protected]) from Chennai and I am now not having a relationship with mSwipe.
I surrendered and closed my mSwipe account three years ago.
Last month, I had an ECS deduction of Rs.350/- from mSwipe from my bank account.
I was informed by my bank manager that the ECS mandate agreement with mSwipe was still active and they had not canceled it.
I wonder that before three years, I personally visited mSwipe office near Redhills and submitted the termination/ surrender form.
Also for not handling the device I was charged more than Rs.5, 500/- which was debited from my bank account.
After three years, on today (12/01/2022) I am getting another deduction of Rs.350/- from my bank account.
The lost device was found a year back and with me.

My concern is
1. Permanent cancellation of mSwipe account along with the ECS mandate agreement presented with my Indian Overseas Bank account.
2. I need my rental deduction back in my bank account
3. Now the lost device is available with me and I will surrender it. Instead, I required the refund of the device's lost cost (Rs.5, 500/-) deducted from my bank account.
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Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2022
Mswipe Technologies Customer Care's response
Hi, Raj, Apologize for the inconvenience caused to you. we have forwarded your details to our accounts team. Our team will check and update it within 3 working days. Please find your reference number: TBK[protected]. Regards, Mswipe.
Jan 24, 2022
Updated by R. Raj Thilak
Till now there is no response. Only one month deducted rental (Rs.350/-) has been reversed. Ensure the refund for device charges & provide NOC with acknowledgement for cancellation of ECS mandate.
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