[Resolved]  Mswipe Technologies — POS machine sold by providing misleading information

Address:Mumbai City, Maharashtra, 590002
Website:Www.consumercomplaints.in

Hi,

I was sold a Mswipe POS machine by Mr. NAVEEN PATIL. He provided me wrong information while selling the machine. He told me that there would be no transaction fee charged to me on any card swipe on this machine and I would be paying only 300 monthly rent. Later when I received the welcome kit and the welcome call from the company I found out that there are transaction fees on every swipe apart from rent. I immediately asked to cancel the machine and refund my deposit if I was not getting the deal told by the executive whose name is mentioned above. Company did not pay any attention to my issue and did not even bother to call me.
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Jun 9, 2017
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
May 09, 2017
Mswipe Technologies Customer Care's response
Dear Sir, sorry for inconvenience caused to you, please share your device ID so that we can resolve said issue
Verified Support
Jun 14, 2017
Mswipe Technologies Customer Care's response
Dear Sir / Madam, since no reply from you, we are considering it as your issue has been resolved and closing this case from our end.
Aug 19, 2017
Updated by Kfab
Mswipe technologies Company has marked this complaint as resolved. I haven't received any resolution so far. Only one of the mswipe executives came to my store to collect the device. Also I was not going to get any acknowledgement on handing over the device and he asked me to contact customer for acknowledgement and also about the refund issue I had mentioned. Awaiting response from the company.
Complaint comments 

Comments

I have a number written on the back of the device under a bar code. If that is the device ID then mentioning it below.

[protected]

Have also added a backside image of the device.

Mswipe Technologies Customer Care's response, May 16, 2017
Verified Support
Dear Sir, Please note this Ref. No. TBK01222461 for your request of de-installation of the device. We will update you as soon as the concerned department will update us.

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    +91 22 4922 4466 (Head Office)
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    Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai, Maharashtra, India - 400011
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