[Resolved] Mswipe Technologies — pos machine surrender, but still we are penalised with monthly rental

Piquantbite

from Pune, Maharashtra

Address:

Vishrantwadi, Pune, Maharashtra, 411015

The complaint still stands unresolved and the company customer service says resolved, this is rediculous
We have surrendered our device about 10 months back but still we are penalised with monthly rental being debited to our account.
Customer service says they cannot help and system shows issue resolved, if customer service cannot give solution and clear our account, some senior executive of the company should sure intervene.
We also want to surrender our other pos machines too, that too immediately, kindly process the surrender process.

Piquant bite
Pune
[protected]

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May 14, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Mswipe Technologies Customer Care's response Dear Sir/Madam,

We sincerely apologies for the inconvenience caused.

As verified we would like to inform you that your both device are active in the system till date, hence rent has been levied for both machines.

Requesting you to kindly share IC Copy provided by our representative during device pick, his contact name & number to verify further and to de-activate the services to stop further deductions.

On receipt of the above details we shall help to refund the liable amount and to block the terminal.

Apr 10, 2019

Updated by Piquantbite that is what we are complaining that we had requested for surrender of one device about a year back and was then collected by your executive, then why is the account still active and we are penalised by monthly rental, we have also asked to surrender the second device, still nobody has come from your office to collect the same and complete the closure formality, then why should we be debited with monthly rent ?
Need immediate action and quick response

Apr 10, 2019

Updated by Piquantbite your executive has not given us any IC copy nor did he say anything about the returning process, he just said that now i have collected the device, the account shall be terminated, similar to the way as still nobody has come to collect the second device, this is most irresponsible nature of work and then questions are asked to us

Verified Support

Apr 10, 2019

Mswipe Technologies Customer Care's response Dear Sir/Madam,

Greeting from Mswipe!!

We regret the inconvenience caused to you.
We would like to inform you we have escalated your issue to our team and surely it will be resolved and same will be update you.

Your patience & cooperation in this regards will be highly appreciated.
We value your relationship with us