Mswipe Technologies — refund not received

I have order swipe machine in the month of november 2019 i have paid 3800rs for machine to sales person mr. Vaibhav betkar (Mob no.[protected]). It suppose to deliver to me within week. I have taken followup for around 15 days still i didn't received the machine. I did contact with customer care they always used to say you will receive in 2 days but 30 days gone and i didn't received the machine. So i asked them to cancel the machine and refund my money as they were not delivering my machine. Then after 1 month i got 472 rs that is rental amount of machine got credited in my account but 3328 rs i have not received yet its been 3 months. I am taking continuous followup but i didn't receive my money. Customer care team and helpdesk team is saying there is conflict at their end. They are not refunding my money. Attaching some email communications. Its my loss of money. Kindly check and refund
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M swipe machine has connect properly with m swipe gate way while swipe the card It shows as terminated.
Ramadurai Ramaiah's reply, Mar 14, 2020
Has not connect properly.

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