[Resolved] Mswipe Technologies — regarding hold money | |||
Customers had made the payment through credit card an amount of rs. 14280/- on 14th nov 2016, but due to some technical error amount was deducted twice from their cards. I have received the payment only single time and the other payment is put on hold. Although, mswipe has received the both amount from the bank i. E. 2x14280 as shown in the bank statement of customers I have requested many time to mswipe please send money back to us but still i don't have received any amount or proper response from them Hold payment details are following: Holding payment 14280 rs from 14 nov 2016 of[protected] Wisepad id: [protected] Swapped amount: 14280 Date: 14th nov 2016 Card ending no. 7840 Rr_id : #[protected], #[protected] Auth. Code: #021101, #028669 Regards, Shiva saraswat Was this information helpful? | |||
May 2, 2018 Complaint marked as Resolved Mswipe Technologies customer support has been notified about the posted complaint. Verified Support Mar 10, 2018 Mswipe Technologies Customer Care's response Dear Nishu, We have informed our payment team in this regards and will get back to you soon with proper resolution. Verified Support Mar 11, 2018 Mswipe Technologies Customer Care's response Dear Shiva, As discussed, we will check whether we have received proper invoices at [protected]@mswipe.com or not and will update you accordingly. Verified Support Mar 12, 2018 Mswipe Technologies Customer Care's response Dear Shiva, Your payment will be released by tomorrow[protected] evening. Verified Support Mar 16, 2018 Mswipe Technologies Customer Care's response Dear Sir, Kindly confirm if your issue has been resolved. Verified Support Mar 23, 2018 Mswipe Technologies Customer Care's response Dear Shiva, There has been charge back raised on the said amount, our team tried to call you multiple times but unfortunately it was not responded. Please provide the alternate number and convenient time to call you back. Verified Support Mar 24, 2018 Mswipe Technologies Customer Care's response Dear Shiva, We will update you soon in this regards. Verified Support Mar 26, 2018 Mswipe Technologies Customer Care's response Dear Shiva, The amount will be released today . | |||
 2 Comments | |||
Comments
No responsive team
Mswipe Technologies Customer Care's response, Mar 14, 2018
Verified Support
Dear Sumidhinu,
Kindly share your issue along with your registered mobile number or device id so that we can assist you in better manner.
Kindly share your issue along with your registered mobile number or device id so that we can assist you in better manner.
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