[Resolved] Mswipe Technologies — swiping machine is not received yet application is happ00236623
Th[email protected] on Apr 16, 2019
Sir, i have applied for mswipe device on 14th of march, 2019. At the time of application itself, i have submitted the documents asked by the executive and paid the fees of rs. 6940. The executive assured me that i will get machine within 5 days. On 18th march, 2019, i received a call from mswipe another executive that there is one document is pending i. E. Current account details, i immediately submitted the account statement on whatsapp. He also told me that within 1 or 2 days, device will be installed. Again i keep on waiting for next 3 - 4 days then i started to call the executive who took my documents, but he was not responding my calls. Thereafter, i talked with customer care executive, then he told me that there is difference in firm name in the documents submitted, i immediately clarified the matter on phone to the executives on 27th of march, 2019, and attached all the possible supporting documents in whatsapp. After that in response to the whatsapp, they just replied that matter has been forwarded to the sales team. Then i called to them the sales person said that this is not accepting we will try and their ask for opening letter of current acccount. I told them I already send my current account details why you asked for openning letter i asked my bank manager he said we have no opening letter for account. I said to executives if you have any problem with my account and then deposit one rupee to that account i will send the account statement with one rupee credited entry. They agreed and said ok. And then no reply with them. I suffered a lot from them . Please resolve my problem as eariler as possible thank you
Complaint marked as Resolved May 27, 2019
[Apr 17, 2019] Mswipe Technologies customer support has been notified about the posted complaint.
Verified SupportMswipe Technologies Customer Care's response, Apr 17, 2019
Greeting from Mswipe!!
We regret the inconvenience caused to you.
We would like to inform you we have forwarded merchant request to our Sales Team and our team will be getting back to you as soon as possible.
Your patience & cooperation in this regards will be highly appreciated.
We value your relationship with us.
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